Commercial Case Study

Empowering Businesses with End-to-End Technology and Security Solutions

CLIENT BACKGROUND

Small and mid-sized businesses (SMBs) across South Florida partner with MobileMe IT to achieve enterprise-level reliability, cybersecurity, and connectivity without the cost of an in-house IT department. 

Our commercial clients include professional services firms, banks, logistics providers, and retail operations — all of whom depend on continuous uptime, data integrity, and quick response times to serve their customers.

Before engaging with MobileMe IT, many operated under a reactive support model with multiple disconnected vendors managing network, cabling, cloud, and security separately. This fragmentation caused inconsistent performance, security gaps, and unpredictable expenses.

Challenges

Disjointed IT management:

Multiple vendors handling hardware, cloud, and security created overlap, confusion, and slow issue resolution.
Weak security posture:

Outdated authentication systems lacked centralized control, leaving networks vulnerable to credential theft and unauthorized access.
Limited scalability:

Legacy infrastructure and ad-hoc wiring struggled to keep pace with company growth or remote-work adoption.
No unified identity framework:

Employees used multiple logins across business applications without enforcement of Single Sign-On (SSO) or Multi-Factor Authentication (MFA).

Assessment & Strategy

We began each engagement with a complete audit of the client’s network, cabling, and identity landscape. 

Our engineers reviewed firewall configurations, endpoint health, wireless coverage, and security policies, identifying vulnerabilities such as open ports, unpatched firmware, and weak authentication flows. 

We then developed a phased modernization plan to bring systems into alignment with current Zero-Trust and best-practice cybersecurity standards.

This included:

Consolidating vendors under one support framework.
Upgrading network switches and cabling to modern bandwidth standards.
Implementing SSO and MFA for all users and applications.
Standardizing remote-work connectivity via secure VPN and conditional access policies.

Solution Implementation

Proactive Managed IT Services

MobileMe IT deployed a 24/7 monitoring and help desk platform that proactively manages every endpoint, server, and network device. Automated alerts and health checks allow our technicians to resolve potential issues before they impact operations, ensuring minimal downtime and predictable support costs.

Cybersecurity & Identity Management

Security was enhanced through Multi-Factor Authentication (MFA), Single SignOn (SSO), and centralized identity governance across cloud and on-prem applications. These measures significantly reduced credential-related vulnerabilities while improving user experience and administrative control.

Additional layers included:

Next-generation firewalls and intrusion detection.
Endpoint protection and EDR (Endpoint Detection & Response).
Cloud backup and disaster-recovery replication.
Role-based access controls for critical systems.

Low-Voltage & Physical Security Integration

Beyond digital protection, MobileMe IT integrated access control, video surveillance, and structured cabling to ensure physical sites were as secure as their networks. 

Camera feeds, door credentials, and network sensors were tied into the same centralized monitoring environment, providing unified visibility and fast incident response.

Vendor-Neutral Ecosystem

Our engineers support all major vendors — including Microsoft, Cisco, Fortinet, Lenovo, Verkada, Ubiquiti, and Sophos — allowing clients to select solutions best suited to their operations. 

This vendor-agnostic approach ensures flexibility and future scalability while maintaining full interoperability across systems.

Results

Centralized Security Control:

All systems now operate under unified SSO and MFA authentication policies, ensuring consistent protection across cloud and local resources.
Reduced Downtime:

Proactive monitoring decreased average resolution time by more than 60%, improving productivity.
Predictable IT Spend:

Clients benefit from flat-rate managed service agreements with no surprise costs.
Enhanced Physical Security:

Integrated surveillance and access-control systems protect facilities 24/7 with real-time alerting and remote access.
Scalable Growth:

Network and cabling upgrades allow clients to expand or relocate offices without infrastructure overhaul.

Client Outcomes

A financial services firm improved compliance readiness and secured customer data through SSO integration across banking and CRM platforms.
A multi-office law firm reduced downtime by 65% and implemented MFA across all mobile and remote users within weeks.
A logistics provider eliminated costly equipment theft by combining network monitoring with integrated site cameras and credentialed entry.