Privacy Policy

We collect the following types of information:

• Personal Information: Name, address, phone number, email address, and payment details. Note: Credit card payments are processed securely by our third-party payment processor and not stored by us.
• Device Information: Device make, model, IMEI/Serial number, and any passwords or security codes you provide for diagnostics.
• Repair Information: Details about services requested, diagnostics performed, parts used, and associated costs.
• Managed Services Usage Data: For MSP clients, we may collect system logs, IPs, endpoint metadata, and other telemetry for security monitoring and support.
• Communications Records: Records of communication via phone, email, and SMS (including messages managed through our POS system, RepairDesk).
• Website Usage Data: IP address, browser type, operating system, and browsing activity on our website.

We use the collected information to:

• Provide Services: Diagnose issues, complete repairs, communicate progress, and process payments.
• Stay in Touch: Send updates, reminders, respond to inquiries, and follow up after service.
• Improve Our Business: Analyze trends, customer needs, and improve our offerings.
• Marketing (with consent): Send promotional emails or texts only if you opt in.
• Legal Compliance: Fulfill legal obligations such as responding to subpoenas or law enforcement requests.
• Protect Our Interests: Detect fraud, enforce our Terms of Service, and protect our business.

We may share your information with:

• Service Providers: Including POS systems (e.g., RepairDesk), payment processors, and shipping/logistics partners.
• SMS/Text Messaging Providers: Your mobile number and related data may be used by our SMS platform (RepairDesk) for communication purposes..
• Legal Authorities: When required by law.
• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred accordingly.

We use SMS/text messaging to notify you about repairs, appointments, missed calls, and request feedback.

• Consent: By providing your mobile number, you agree to receive relevant SMS messages from MobileMe IT. Consent may be verbal or written.
• Opt-Out: Reply "STOP" to any message to opt out.
• Frequency: Varies based on your repair or appointment schedule.
• Rates: Message/data rates may apply. Contact your carrier for details.‍
• Compliance: We comply with all 10DLC (10-Digit Long Code) messaging regulations.‍
• Message Types: We only send:
  • Appointment reminders
  • Repair status updates
  • Missed call notifications
  • Review requests after service completion‍
• Privacy Assurance: Your mobile number and SMS consent will never be sold or shared with third parties for marketing.‍

We use cookies on our website to enhance your experience. Cookies help us:

• Remember preferences
• Track user behavior
• Improve site functionality.

You may disable cookies in your browser, but doing so may limit some features.

We retain personal information only as long as needed to fulfill the purposes in this policy, or as required by law.

You have the right to:

• Access the personal data we hold
• Correct inaccurate or incomplete data
• Request Deletion of your data, where permissible
• Opt Out of marketing at any time‍

To exercise any of these rights, contact us using the information in Section 10.

Our services are not directed to individuals under the age of 16. If you believe your child has provided personal data, please contact us immediately.

We may revise this Privacy Policy periodically. The latest version will always be available on our website with the updated effective date. Continued use of our services constitutes acceptance of the updated policy.

MobileMe IT
2182 NW 87th Avenue
Doral, Florida 33172

(305) 381-5898

info@mobilemeit.com